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At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With approximately $16 billion in annual revenue and a talent force of more than 60,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.
Sit down with our visionary team of thinkers, dreamers and doers to see what a day in the life is like.
As climate change threatens water security around the world, more communities are turning to water reuse as a resilient water supply solution and embracing the OneWater principle that all water has value. Jacobs has been supporting clients with water reuse programs for decades, beginning with the first applications of advanced wastewater treatment technologies in the 1960s. We provide our clients with a full range of services, from water reuse feasibility studies to design, construction and operations.
Jacobs. A world where you can.
For more than 70 years, our teams have provided integrated solutions to help solve the most complex and hazardous challenges of space exploration. We invent by imagining what’s possible.
A curated selection of some of the top-listened to and trending podcast episodes from our popular If/When podcast series, which has over 6M downloads to date.
As our clients navigate the digital transformation and growing cyber risks, we have positioned ourselves at the forefront of this growth, adding digital capabilities, products and tools to serve a growing set of customers.
Together with our visionary partner, PA Consulting, we're establishing our position in high end advisory services, creating a springboard to expand in high value offerings beyond the core.
The only certainty about the future is uncertainty. Resilience is an attribute of a smarter planet, and requires planning and adapting ahead of potential threats. We help our clients survive, recover, adapt and thrive.
As a purpose-led company, we know we have a pivotal role to play in addressing the climate emergency. We consider this not only good business, but our duty to channel our technology-enabled expertise and capabilities toward benefitting people and the planet.
For more than 30 years, Jacobs has been responsible for planning and implementing Lead and Copper Rule-related strategies which protect millions of people in the U.S. and Canada. Our work includes enhanced water quality monitoring strategies, sampling plan development, harvested pipe-scale analysis, lead service line inventories and replacement plans, corrosion control studies and the incorporation of equity and environmental justice considerations into compliance programs.
Jacobs is working to help clients across the United States secure federal funding for projects that make our cities and communities more connected and sustainable. Working hand-in-hand with clients from coast to coast and everywhere in between, Jacobs develops bold, innovative solutions to address the nation’s toughest challenges.
Now more than ever, we appreciate the hard work, sacrifice and dedication of the medical profession in ensuring the health and safety of our communities.
Together, we are stronger. Together, we can transform the future.
We work in partnership, delivering some of the most challenging, diverse and innovative projects and programs globally across multiple sectors. We integrate complex interfaces across planning, procurement and delivery to help unlock better social, environmental and economic outcomes from mega and giga projects.
We’ve provided design-build services to the water sector for over 25 years and delivered more than 150 projects. We offer fully integrated design-build and design-build-operate capabilities to tackle the most complex water challenges and work in close collaboration with our clients.
Jacobs’ deep experience with advanced technology systems and our wide-ranging program support capabilities make us a premier partner at locations across the world. We deliver the right talent, tools and processes to support and enable our customers’ missions.
The National Air and Space Museum's One World Connected exhibit will tell the story of how flight fostered two momentous changes in everyday life: the ease in making connections across vast distances and a new perspective of Earth as humanity’s home. Below are some stories from Jacobs that also highlight the connections and digital solutions we are making around the world.
Stories that capture our partnerships and innovative impact for a more connected, sustainable world
When it comes to the customer experience, we’ve all seen the good (think: those big, names-that-start-with A brands we keep hearing about), the bad (think: that server who spilled the plate in your lap last week) and the ugly (think: obnoxious telemarketers).
But when it comes to highways – the experience is often neutral.
That’s because in general, the highway industry still uses disjointed, old and redundant technology that doesn’t give customers the quality user experience that they have come to recognize from well-known, big brands.
But what if we showed you how Jacobs’ cloud-based service model on one highway network is changing how the public communicates and reports roadway issues; ultimately providing a better journey?
miles of highways operating more efficiently and freely
reduction in implementation costs over traditional software
“With the influx of data and the Internet of Things, as an industry we’re challenged to create and improve transportation systems that are smarter and more resilient and secure. At Jacobs, we aren't just thinking about this; we are implementing transformative solutions in the transportation sector today, like this cloud-based customer service platform in East Sussex, that capitalize on real-time data and sharing apps to enhance the safety, quality and efficiency of multimodal transport.”
Stephen Rutherford
Jacobs Global Transport Planning Solutions Director
With more than 30,000 roadway issues reported annually on the more than 2,000-miles of highway Jacobs is currently managing in East Sussex, England, we knew we needed to find a better way.
Keeping the big brand experience in mind, we, along with our joint venture partner Costain, began looking at the best-in-class customer service systems to identify what we could introduce to the highways industry.
Our vision? Offering a positive experience for all road users that provides instant access to up-to-date information on existing issues, changes how the public communicates and reports roadway issues and improves mobility on the East Sussex highways network.
We set out to reach our vision with a creative customer service solution, ultimately arriving on a cloud-based Salesforce platform which allows highway travelers a quick and effective outlet to report issues (like potholes or roadkill) and receive timely updates on impacts to schedules and existing problems.
The end-to-end Salesforce customer service platform, developed with our consulting partner, makepositive, includes social and mobile elements, such as a chat service, a mobile app and a recently launched website that feeds directly to Salesforce and allows customers to report issues on an interactive map.
The chat service allows customers to track reported repairs from creation through to completion. Like a courier service, customers can track our repair teams on a map to see when they will be making improvements in their area.
The mobility of the platform also significantly reduces response times, since maintenance crews can conduct work and communicate with customers on-the-go. The enhanced flow of information between customers and services crews on the ground has even secured a 50 percent reduction in the number of abandoned cases since implementation.
Perhaps the most exciting part? The annual costs for this software are comparable to traditional solutions. In fact, implementation costs are approximately 50 percent lower than traditional software solutions due to configuration rather than software development.
We’ve also greatly enhanced our efficiency, increasing the number of cases managed per agent by 60 percent and achieving 71 percent customer satisfaction.
The cloud-based solution is scalable and can easily be replicated for other highway agencies. We’re even exploring ways that it can benefit other service organizations, like public works departments.
By providing a big brand-esque user experience, we’re leading the way in customer communication within the highway industry – and the industry is taking notice. Salesforce selected our joint venture, East Sussex Highways as a recipient of the Salesforce 2016 Partner Innovation Award, recognizing our contributions to customer success in the public sector and we earned a place on New Civil Engineer’s 2017 Tech Fest Awards shortlist in the Best Use of Technology: Driving Efficiency category.