
The NHS is on an ambitious journey toward net zero carbon emissions by 2040. While this aligns with global sustainability efforts, it presents significant challenges: shifting government policies, budget constraints and the increasing demand for high-quality patient care. Balancing efficiency, compliance and cost-effectiveness has never been more critical.
This is where digital solutions like Track Record offer a transformative approach to healthcare facilities management, ensuring long-term sustainability and enhanced patient outcomes.
The challenges facing healthcare facilities management
Healthcare facilities, especially within the NHS, face immense pressure to maintain high compliance standards, manage aging infrastructure and adapt to evolving policies—all while operating under tight budgets.
One of the biggest challenges is adapting to government-mandated changes while ensuring that budget cuts do not compromise essential services. Many healthcare facilities still rely on outdated processes, leading to inefficiencies and non-compliance risks. Additionally, achieving net zero carbon requires digital innovation, yet cultural and structural barriers slow adoption.
Why Track Record is a game-changer for healthcare facilities
Track Record is a cloud-based solution designed to enhance efficiency, ensure compliance, and provide real-time insights into healthcare operations. Unlike traditional Computer-Aided Facility Management (CAFM) systems, which primarily focus on procurement and operations, Track Record takes a holistic approach. It prioritizes operational realities - understanding how engineers and/or contractors interact with the hospital environment to improve workflow and optimize inspection scheduling.
Key benefits of Track Record include:
- Real-time compliance tracking: Provides an evidence-based audit trail to ensure full compliance with regulatory standards.
- Automated alerts and reporting: Notifies facility managers of upcoming inspections, reducing administrative burdens and minimizing risks.
- Digitized workflows: Replaces paper-based or manual processes, increasing operational efficiency and transparency.
- Unrestricted access for all users: Unlike systems requiring costly user licenses, Track Record allows full team access, promoting collaboration without additional expense.
Addressing NHS concerns: Budget cuts and digital adoption
Healthcare facilities managers often hesitate to adopt new digital tools due to budget concerns and resistance to change. However, failing to invest in the right solutions can lead to higher long-term costs.
Budget constraints often push finance directors to consolidate multiple systems into one, assuming this will cut costs. However, a one-size-fits-all approach often backfires. Effective facilities management requires seamless integration between health and safety, finance and estates to prevent efficiencies.
Additionally, many CAFM systems provide only high-level compliance tracking, potentially overlooking critical details. For example, a system may mark a zone as "compliant" without tracking individual asset conditions, such as fire doors. This oversight could lead to failed inspections, legal liabilities or safety risks. Track Record eliminates these concerns by ensuring compliance at a granular level.
A success story: NHS cost savings and efficiency gains
A recent NHS client struggled with compliance tracking due to an outdated system that monitored only high-level metrics. Engineers were resistant to change, fearing that digitization would increase their workload. However, after implementing Track Record, the results were undeniable:
- Engineers were able to track and update compliance data in real time, significantly improving response times.
- A centralized database reduced administrative redundancies, allowing staff to focus on higher-priority tasks.
- Compliance improved by 25% in the first year, while efficiency in data collection and reporting increased by over 50%.
- The return on investment exceeded 200%.
What once seemed like a daunting transition became an essential part of daily operations, proving that the right digital tool can drive both efficiency and cost savings.
The future of healthcare facilities management: A digital-first approach
To meet long-term sustainability goals, healthcare facilities managers must embrace digital transformation. Outdated manual processes increase costs, reduce efficiency and pose risks of non-compliance.
Track Record provides a scalable, proven solution that prioritizes compliance, efficiency and cost-effectiveness. By automating workflows, reducing administrative overhead and integrating seamlessly with other NHS systems, it helps healthcare facilities stay resilient amid policy changes and financial pressures.
As healthcare leaders navigate these challenges, one thing is clear: the future of healthcare facilities management is digital. Investing in the right solutions today will ensure a more sustainable, efficient and compliant healthcare system for tomorrow.
About the author

Liza-Jane Sapsford is a Solutions Leader with more than 12 years of experience in facilities management. As a designated project executive for more than three years, she has worked with clients across multiple sectors, including healthcare, banking and investment, local authority and government. Her expertise spans project management, operational sales and strategy, product sales and customer service management.
Liza-Jane is passionate about helping clients operate more efficiently, access better data and regain control over their operations – ensuring that healthcare and other sectors benefit from the latest advancements in digital solutions.